Returning an item couldn’t be simpler. If your purchase is not quite what you were looking for, or you need a different size. All items must be returned unused and unworn, with their original packaging, labels still attached and receipt included, within 14 days of receipt.
Please note that refunds can take up to 14 days from the date your item(s) are returned. You will receive an email confirming when your refund has been processed.
We recommend obtaining proof of postage and retaining it until your refund has been completed.
We offer free pre-paid delivery for exchanges, it is best to contact us at your earliest convenience, so that we may hold the requested item. You will need to complete the returns form and list the item you would like in its place.
Please contact us if you wish to make an exchange at sales@logansfashions.co.uk. We will then email you a pre-paid return label. Pre-paid labels are for exchange orders only.
Logans Fashions cannot accept the following returns:
1. Any item returned outside the 14-day return policy.
2. Clothes, shoes and accessories that have been worn or used.
3. Items where the tag or branded packaging has been removed.
4. Socks, underwear or swimwear (for hygiene reasons).
You will be entitled to a refund provided you return the item within 14 days of receipt. If applicable, your order postage amount will not be refunded unless the goods had a fault.
Indicate which items are being returned on the original invoice, and mail back with the items to our returns address below. This will help us process your refund within the guideline of 1-7 working days. Refunds will be issued to the original method of payment.
We do not offer returns, exchanges, or refunds on purchases that are in our sale and marked down by 50%.
We reserve the right to limit, suspend, or refuse future orders from customers whose return rate exceeds 50% of items ordered (by value or quantity) within any 6 month period, as this may indicate patterns inconsistent with typical customer behaviour and sustainable business operations. We have offered a free return for size exchange policy to ensure this policy does not have to come into effect.
Logans Fashions is not responsible for items damaged or lost in transit. It is always best to purchase postage insurance, especially for returns of £50 and more. We recommend keeping a record of postage with tracking services, if possible.
The cost of all returns is the customer’s responsibility.
If you have paid postage on your order this will not be refunded unless the item was faulty or you have provided the necessary written notice of contract cancellation within 14 days from the date the order was placed.
Logans Fashions welcomes customers to return items in person at our store.
Alternatively, you can send the items to:
Exchanges & Returns Department
Logans Fashions
232 Froccess Road
Cloughmills
Northern Ireland
BT44 9PU
If the unlikely event you receive an item that is faulty, please contact our customer service team. You will need to complete a returns form listing the item and fault. Remember to include this form and the original invoice in your return.
Please note: We will only accept faulty returns if the item was received damaged. Damage resulting from wear and tear is not considered a fault.
Exchange of faulty goods is subject to availability.
You will receive a full refund if the item cannot be replaced or alterations are not possible.
If you have any other queries, please do not hesitate to contact us. We value our customers and aim to keep them satisfied.
We do not accept returns for items that are reduced by 50% or more.
Items may take up to 14 days to be refunded.
